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AOTS (AT&T One Ticketing System –BMC Remedy) – a front end tool which reflected failures and disruptions in the backup and hardware environment in the form of cases same as used for redirecting or escalation of problems.

AOTS (AT&T One Ticketing System –BMC Remedy) – a front end tool which reflected failures and disruptions in the backup and hardware environment in the form of cases same as used for redirecting or escalation of problems.

The monitoring environment consisted of: The BMC Patrol Enterprise Manager (PEM) – a front end tool which reflected failures & disruptions in backup and hardware environment in the form of alerts.

Handled activities related to incident escalation to second-line support and tracked incident resolution progress (including next level troubleshooting and resolution steps for problem)

Served as a part of EBRT (Enterprise Backup & Recovery Team) and managing comprehensive backup & disaster recovery operations for a Leading US Telecom client (AT&T) for entire Bellsouth Servers of Southeast

Served as a part of EBRT (Enterprise Backup & Recovery Team) and managing comprehensive backup & disaster recovery operations for a Leading US Telecom client (AT&T) for entire Bellsouth Servers of Southeast

Developing project baselines while monitoring and controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure its satisfactory execution

Managing relationship with project stakeholders, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables

Diploma [Electronics & Communication Engineering] of State Board of Technical Education, Haryana in 2006 with 73.22%.

Diploma [Electronics & Communication Engineering] of State Board of Technical Education, Haryana in 2006 with 73.22%.

B.E. [Electronics & Communicat...

B.E. [Electronics & Communicat...

Good knowledge of packet core ...

Good knowledge of IP networkin...

Achieved high customer satisfa...

Achieved good installation qua...

Got appreciation mail from Eti...

Software Upgrade, Integration ...

Software Delivery Preparation,...

Troubleshooting of the issues ...

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