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Instrumental in forming a multi-tier support team to provide best and timely support to the customers. Resolved multiple complex production issues successfully and ensured lesser impact to end-users and customers.

Planned and executed multiple enhancements within project timelines and budget. Successfully upgraded apps to KonyOne 5.0 JS version – SPA, Android, iOS

Led teams across multiple technical disciplines, focused teams on business objectives, guided them in resolving numerous critical production issues within SLA terms

Demonstrate leadership qualities such as supporting and guiding and managing the team, problem solving, conflict/issue resolution

Work closely with senior management to pull together comprehensive short-range and long-range plans; generate reports and review with Sr. Management

Administratively close out projects, conducting post implementation review, benefits review, lessons learned, publishing information, and implementing improvement opportunities

Work with cross-functional teams to analyze requirements, identify solutions, plan / lead project. Act as solution architect for various teams in Delivery & Support

Estimating, Planning and executing post production support of new projects and enhancement projects

Techno Functional PM with overall 9 years of strong technical experience in Kony Platform, mobile and enterprise applications; 4+ years of hands-on experience in Kony technology; 4+ years of experience in support and maintenance projects.

Extensive knowledge of US healthcare domain for payer and providers. Also worked on multi-channel patient-provider-payer system in digital integration for a remote healthcare program.

Technology savvy focusing on d...

I have coordinated with testin...

I have worked on development o...

I have coordinated with testin...

Worked on design and implement...

I have designed and implemente...

I have implemented couple of s...

I have contributed in developm...

I have worked on porting the m...

I have worked on the features ...

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