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Admirable experiencing in managing retail travel agency, supervising teams and working as selling and ticketing agents.

Ensure compliance with company’s procedures for documentation, ticketing, voids, refunds.

Ensure compliance with company’s procedures for documentation, ticketing, voids, refunds.

Supported clients via phone and email to book Airfares, Exchange tickets and Refund Airline tickets.

Worked as a Supervisor in handling customer issues and bridging with the Airlines for solutions.

Ensured outstanding service to customers by monitoring daily phone activities and analyzing daily statistics.

Supervised a team of 15 Executives, whose responsibility were to do sales and Customer service.

Worked on the project for CPH (Calls per hour) and was successful in increasing the calls per agent.

Planned and scheduled training for newly hired and top performers to enhance product knowledge.

Brought the concept of CEP policy (Customer Exception policy), this helped in bringing the complaints down from over 60 a month to only around 20.

With the inception of Exchange...

Worked with the Technology tea...

Trained Supervisors with the i...

Main driving force in establis...

Preparing Dashboard reports fo...

Oversaw staffing, scheduling, ...

Integrated over ten different ...

Considering the 'Revenue turn ...

Considering the 'Revenue turn ...

Leading a 12-person management...

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